Customer Service Satisfaction Survey

Background
The Town of Cobourg recently underwent a Service Delivery Review and is currently undergoing an Organizational Review, both processes were identified as part of Municipal Council's Strategic Plan. This allows us to review our current ability and performance with respect to providing efficient and effective corporate, community and business and recreational services for its residents, businesses, and visitors. This directive can be found under Action Item #6 within the Prosperity Pillar and also advances the objectives of the Programs Pillar.

As part of the review process, KPMG has launched a Customer Service Satisfaction Survey to gather feedback from residents on their overall customer service experience with the Town of Cobourg.

The public engagement objective for the Customer Service Satisfaction Survey is to:

• Gather input from residents to assess how satisfied residents are with the level of customer service received from the Town. This enables us to understand where we have opportunities for improvement, and where we are performing well from a customer service delivery perspective.

We're looking for your feedback:
To share your thoughts on how the customer service levels received from the Town of Cobourg please contribute to the following public engagement opportunities below, including:

1. Completing the Survey.
2. Participating in the Forum.