On-Demand Transit Survey

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Consultation has concluded

Project image showing transit bus

Background
The Town of Cobourg commenced a one-year pilot project to offer residents On-Demand services, which included adding virtual transit stops throughout the Town where transit services were never offered with fixed route service.

Since the implementation of On-Demand services on April 19, 2021, average ride times onboard Cobourg Transit have been reduced from up to one (1) hour down to an average of 10-minute trip time.

We would like to hear from you regarding your use and experiences on Cobourg Rides.

How is On Demand different from traditional (fixed route) transit service?
On-Demand Transit is a shared-ride public transit service without a fixed schedule or route. The bus travel is optimized by computer software, and it is based upon rider trip requests on a first come first served basis. Trips can be requested in advance (up to 1 week) or same day.

Most transit services have fixed routes, bus stops and schedules. Buses must continue the route even if there are no passengers. With the on-demand service, passengers must request transportation in advance. There is no set schedule and if there are no riders, the bus can be parked until there is a request for service saving fuel, emissions and wear/tear on the vehicles.

How does the service work?
On-Demand is similar to Uber or other ride-hailing companies. Customers register an account either online or by calling 905-373-0582. Trips can then be booked up to one-week in advance either through the mobile app (computer or smart phone) or by phone. You will be asked to provide a pick-up and drop off location (existing transit stop or virtual stop) as well as the time you would like to be picked-up. You do not need a cell phone to utilize the service. If you are completing a roundtrip, you can book the return trip at the same time. Visit the Cobourg Rides webpage to learn more.

We're looking for your feedback
To share your thoughts on the On-Demand Transit pilot, please contribute to the following public engagement opportunities below, including:

If you require any of the information in an accessible format, please contact the Communications Department at communications@cobourg.ca.

Background
The Town of Cobourg commenced a one-year pilot project to offer residents On-Demand services, which included adding virtual transit stops throughout the Town where transit services were never offered with fixed route service.

Since the implementation of On-Demand services on April 19, 2021, average ride times onboard Cobourg Transit have been reduced from up to one (1) hour down to an average of 10-minute trip time.

We would like to hear from you regarding your use and experiences on Cobourg Rides.

How is On Demand different from traditional (fixed route) transit service?
On-Demand Transit is a shared-ride public transit service without a fixed schedule or route. The bus travel is optimized by computer software, and it is based upon rider trip requests on a first come first served basis. Trips can be requested in advance (up to 1 week) or same day.

Most transit services have fixed routes, bus stops and schedules. Buses must continue the route even if there are no passengers. With the on-demand service, passengers must request transportation in advance. There is no set schedule and if there are no riders, the bus can be parked until there is a request for service saving fuel, emissions and wear/tear on the vehicles.

How does the service work?
On-Demand is similar to Uber or other ride-hailing companies. Customers register an account either online or by calling 905-373-0582. Trips can then be booked up to one-week in advance either through the mobile app (computer or smart phone) or by phone. You will be asked to provide a pick-up and drop off location (existing transit stop or virtual stop) as well as the time you would like to be picked-up. You do not need a cell phone to utilize the service. If you are completing a roundtrip, you can book the return trip at the same time. Visit the Cobourg Rides webpage to learn more.

We're looking for your feedback
To share your thoughts on the On-Demand Transit pilot, please contribute to the following public engagement opportunities below, including:

If you require any of the information in an accessible format, please contact the Communications Department at communications@cobourg.ca.

  • CLOSED: This survey has concluded.

    The Town of Cobourg commenced a 1-year pilot project to offer residents on demand services, which included adding virtual transit stops throughout the Town where transit services were never offered with fixed route service.

    Since the implementation of On Demand services on April 19, 2021, average ride times onboard Cobourg Transit have been reduced from up to one (1) hour down to an average of 10-minute trip time.   

    We would like to hear from you regarding your use and experiences on Cobourg Rides.

    Consultation has concluded
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