On-Demand Transit Survey

Background
The Town of Cobourg commenced a one-year pilot project to offer residents On-Demand services, which included adding virtual transit stops throughout the Town where transit services were never offered with fixed route service.

Since the implementation of On-Demand services on April 19, 2021, average ride times onboard Cobourg Transit have been reduced from up to one (1) hour down to an average of 10-minute trip time.

We would like to hear from you regarding your use and experiences on Cobourg Rides.

How is On Demand different from traditional (fixed route) transit service?
On-Demand Transit is a shared-ride public transit service without a fixed schedule or route. The bus travel is optimized by computer software, and it is based upon rider trip requests on a first come first served basis. Trips can be requested in advance (up to 1 week) or same day.

Most transit services have fixed routes, bus stops and schedules. Buses must continue the route even if there are no passengers. With the on-demand service, passengers must request transportation in advance. There is no set schedule and if there are no riders, the bus can be parked until there is a request for service saving fuel, emissions and wear/tear on the vehicles.

How does the service work?
On-Demand is similar to Uber or other ride-hailing companies. Customers register an account either online or by calling 905-373-0582. Trips can then be booked up to one-week in advance either through the mobile app (computer or smart phone) or by phone. You will be asked to provide a pick-up and drop off location (existing transit stop or virtual stop) as well as the time you would like to be picked-up. You do not need a cell phone to utilize the service. If you are completing a roundtrip, you can book the return trip at the same time. Visit the Cobourg Rides webpage to learn more.

We're looking for your feedback
To share your thoughts on the On-Demand Transit pilot, please contribute to the following public engagement opportunities below, including:

• Complete the Survey.
• Participate in the Forum.

If you require any of the information in an accessible format, please contact the Communications Department at communications@cobourg.ca.