Service Delivery Review

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Public engagement has concluded

Background

On November 1, 2019 the Minister of Municipal Affairs and Housing, Steve Clark announced information on Ontario's new Municipal Modernization Program Intake 1. This Provincial program is intended to help municipalities become more efficient and modernize service delivery while protecting front line jobs.

On November 25, 2019 Municipal Council received a report from Staff to support a proposed Services Delivery Review Project called the 'Town of Cobourg Municipal Services Delivery Review' to be submitted to the Ontario Provincial Government by December 6, 2019. On February 24, 2020, the Town of Cobourg received indication that our Expression of Interest was successful and the Government of Ontario approved the funding of up to $86,469.00 towards the Town's Municipal Services Delivery Review Project.

Goal
The purpose of the Municipal Service Delivery Review is to improve the understanding of the services currently provided by the Town and provide better information that will allow the community, Council and staff to make informed strategic choices regarding those services. The Municipal Service Delivery Review will accomplish this by investigating current services and their delivery approach, identifying potential changes to service delivery methods and/or service levels and recommending changes that will improve efficiency or effectiveness across the Corporation.

How you can Participate in the Service Delivery Review Process
As part of the Municipal Service Delivery Review, the Town of Cobourg will be asking citizens to complete a survey to provide additional perspective on the Town's Service Delivery. These results and deliverables will be provided to the third-party advisor (KPMG) to incorporate into the review and placed within the final report that will be presented to Council.

The public engagement objective for the Service Delivery Review process is to:

  • Complete the Service Delivery Review survey

We're looking for your feedback:

To share your thoughts on the Town of Cobourg’s Service Delivery Review, please contribute to the following public engagement opportunity below:

  1. Complete our Survey

Background

On November 1, 2019 the Minister of Municipal Affairs and Housing, Steve Clark announced information on Ontario's new Municipal Modernization Program Intake 1. This Provincial program is intended to help municipalities become more efficient and modernize service delivery while protecting front line jobs.

On November 25, 2019 Municipal Council received a report from Staff to support a proposed Services Delivery Review Project called the 'Town of Cobourg Municipal Services Delivery Review' to be submitted to the Ontario Provincial Government by December 6, 2019. On February 24, 2020, the Town of Cobourg received indication that our Expression of Interest was successful and the Government of Ontario approved the funding of up to $86,469.00 towards the Town's Municipal Services Delivery Review Project.

Goal
The purpose of the Municipal Service Delivery Review is to improve the understanding of the services currently provided by the Town and provide better information that will allow the community, Council and staff to make informed strategic choices regarding those services. The Municipal Service Delivery Review will accomplish this by investigating current services and their delivery approach, identifying potential changes to service delivery methods and/or service levels and recommending changes that will improve efficiency or effectiveness across the Corporation.

How you can Participate in the Service Delivery Review Process
As part of the Municipal Service Delivery Review, the Town of Cobourg will be asking citizens to complete a survey to provide additional perspective on the Town's Service Delivery. These results and deliverables will be provided to the third-party advisor (KPMG) to incorporate into the review and placed within the final report that will be presented to Council.

The public engagement objective for the Service Delivery Review process is to:

  • Complete the Service Delivery Review survey

We're looking for your feedback:

To share your thoughts on the Town of Cobourg’s Service Delivery Review, please contribute to the following public engagement opportunity below:

  1. Complete our Survey